A Help Desk, Call Center or Customer Service Line corresponds to a very complex and difficult activity to control, but with ConQuest you will have full control of all tasks resulting from the attention of a service report.
It has forms to generate tickets and to provide timely follow-up, as it takes a log of anything related to the ticket.
High availability with only an Internet connection.
Receiving device failures generated in the network..
Detailed knowledge of historical information on incidents, requirements and problems.
Visit access profile, Operators and Administrators.
According to the times of solution of each corresponding support areas.