The voice line is essential, mainly in customer service, complaints, support, help or internal communication areas in an office.
A VOC serves as the administrator of the service, creating a catalog of extensions (with names), restriction assigning, call monitoring, and solving all faults related.
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Quality customized assistance
It provides Monitoring and Service Desk services through its tools (SISPRO NMS and CONQUEST), with assistance of highly trained staff.
Schedule 7/24/365 with the best coverage
Available staff 24 hours a day.
High availability
We have link-level redundancy, power supplies, electrical connections, UPS, application servers and alternate site.
ISO Certifications
Developed under the standards ISO 9001:2015, ISO 20000-1:2011 e ISO 27001:2013, based on information generated by the SNMP protocol