A Help Desk, Call Center or Customer Service Line corresponds to a very complex and difficult activity to control, but with ConQuest you will have full control of all tasks resulting from the attention of a service report.
It has forms to generate tickets and to provide timely follow-up, as it takes a log of anything related to the ticket.

 

Web system always available 24/7/365

High availability with only an Internet connection.

Sending notifications by e-mail

Receiving device failures generated in the network..

Generating reports and graphs

Detailed knowledge of historical information on incidents, requirements and problems.

Different levels of profiles

Visit access profile, Operators and Administrators.

Event Escalation

According to the times of solution of each corresponding support areas.