A Help Desk, Call Center or Customer Service Line corresponds to a very complex and difficult activity to control, but with ConQuest you will have full control of all tasks resulting from the attention of a service report.
It has forms to generate tickets and to provide timely follow-up, as it takes a log of anything related to the ticket.
Web system always available 24/7/365
High availability with only an Internet connection.
Sending notifications by e-mail
Receiving device failures generated in the network..
Generating reports and graphs
Detailed knowledge of historical information on incidents, requirements and problems.
Different levels of profiles
Visit access profile, Operators and Administrators.
According to the times of solution of each corresponding support areas.